FAQ

Natural Australian Skincare underline

Get your questions answered about Skin Muk

At Skin Muk we stand by our vegan skincare product and are completely transparent about everything we do.

If you have a question in which we havn’t answered? Contact us and we will add it to the list.

Are your products Australian Made?

Yes, our family-owned and operated business is based on the beautiful Sunshine Coast, Queensland where our products are crafted, bottled, labelled and shipped with love for your enjoyment.

Why does my product look or smell differently than the one I purchased previously?

Because our products remain as close to nature as possible, the colour, aroma, and/or texture may vary with every batch. Batches remain handmade and we find authenticity in the variable nature of vegan and natural ingredients.

What is the shelf life of your products?

All of our products are vegan where possible, otherwise as natural as we can source. This means we never use unnatural preservatives at all. Our plant-based preservation methods give our products a shelf life of typically 9-12 months when unopened. Each product has been batch sampled and left in typical conditions to assess any microbial growth and we are pleased with our results! For optimal freshness, we recommend use within 6-9 months. We recommend keeping our products out of direct sunlight, in a dry place, upright, and at room temperature.

Can I use Skin Muk products while pregnant?

Our products are breastfeeding and pregnancy safe, however, we recommend consulting your doctor first before use.

What is used to fragrance Skin Muk products?

We get super excited about fragrance and use a wide range of very high-quality essential oils. These essential oils not only provide a beautiful fragrance to our products they also carry powerful therapeutic properties.

Are Skin Muk products vegan and cruelty free?

We ensure our products align with our core values and guarantee that our products only contain plant-derived, vegan and natural ingredients. Our love for plants and animals means we are strongly against using any animal-derived or animal tested ingredients! Once we have surpassed the time requirements (we are newbies) for Choose Cruelty-Free Ltd, we are confident we will make the CCF list. How epic will that be?

Are your products made in small batches?

When we say our products are made with love, we mean it! Each product is made in small batches by skilled artisans. We love bringing you fresh nutrient-dense products. This part of the process brings us the most joy!

How do I know Skin Muk Products will work on my skin?

Everyone’s skin is unique, and we realise it can be hard to find a product that is the perfect fit. We suggest trying Skin Muk products for a minimum of 28 days.
Why? We want to ensure an “adjustment” time for a new product to complete your skin’s cellular renewal cycle.
The epidermis (outer layer of your skin) undergoes constant renewal every 28 days! Basically, you have a new top layer of skin every 28 days! How incredible is that?

Sometimes your skin may purge in this cycle, this is just an “adjustment” to new skin nutrition and botanicals. This is especially important to remember if you are transitioning to 100% clean & natural skincare for the first time.

Remember a little goes a long way and we are happy to help you by recommending Skin Muk products.

Can I buy Skin Muk in stores?

Not at the moment but we hope we will soon! Until then we have a super easy to use website for all your Skin Muk goodies

How long will shipping take, and how much will it cost?

Please visit our shipping page for delivery times and pricing.

Do you ship internationally?

Not currently (this makes us sad) but we don’t want our international babes to miss out and international shipping is coming soon!  Please visit our shipping page for delivery times and pricing.

Do you take phone orders?

As much as we love a chat, especially all things beauty! we don’t take any orders over the phone or email. Our website is ideal to make purchases.

What forms of payment do you accept?

We accept Visa, Mastercard, Afterpay and Paypal.

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